Payment Details / Terms & Conditions

Ways to Pay

1. Cash or cheque on the day your cleaning services are completed

2. BACS (Bank Transfer) on the day your cleaning services are completed

 

BACS Details

Account no: 62140182

Sort code: 60-83-71

Reference: please use first line of your address as payment reference 

Note: It may ask you for my company bank details to allow payment if it does it will be “Daniel Whittaker” or “Whittaker Group”

 

Head Office

81 Dee Banks, Chester, Cheshire, CH3 5UX

Contact numbers

Freephone: 0800 0862497

Mobile: 07739 352209

Email: hello@steamandcleancompany.co.uk

Terms & Conditions

Cancellations: We request that you contact us within 48 hours of your booking if you would like to cancel, or rearrange. If we have requested a deposit, it will be non-refundable if you have not contacted us within 48 hours of your booking. The Steam & Clean team will always wait up to a reasonable half an hour after the pre-arranged time for you to arrive on site, before leaving. After this, if we have taken a deposit, your deposit will not be refunded. If no deposit was paid and you failed to turn up to the confirmed appointment then we will invoice you a no show fee of £30.

Domestic Customers: We do expect payment on the day our services are completed, unless otherwise agreed in writing between both parties. In the event of late payment, invoices unpaid will incur a surcharge of £50, notified in writing. The client has within seven (7) days from the date of the written notification to pay £50 plus the original invoice amount. If payment is not received within the seven (7) days we automatically instruct our debt collection agency to recover the full invoice amount plus surcharge fee. The debt collection agency will include their own fees of which we are not responsible.

Commercial Customers: For all our commercial cleaning services, we do expect payment within fourteen (14) days from the date of the invoice, unless otherwise agreed in writing between both parties. In the event of late payment, invoices unpaid will incur a surcharge of £50, notified in writing. The client has within seven (7) days from the date of the written notification to pay £50 plus the original invoice amount. If payment is not received within the seven (7) days we automatically instruct our debt collection agency to recover the full invoice amount plus surcharge fee. The debt collection agency will include their own fees of which we are not responsible.

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